Terms & Conditions

Colour Variation & Finishing

Whilst Print Direct LTD takes all care to avoid errors, Print Direct LTD is not responsible for any spelling, grammatical, typographical errors, incorrect colours and incorrect information in the final product.

Please note there may be colour variations between the screen and the final product. This occurs due to differences in the way colours are managed on the screen (RGB)

and print (CMYK). Screen proofing is not indicative of the final print result, printed colours can vary between printing companies, jobs and different print runs.

Print Direct LTD will not be responsible for any colour variations on printing as these factors are beyond control.

Colour variation between print machinery is something that is not always controllable , while we do our best to ensure all machines are calibrated printing the same colour on two different products eg business cards and stickers may have different end results.

For a folded leaflet and/or booklet, our tolerance is 1.5mm from the fold line

Please be aware there is also a 1mm off centre tolerance for trimming on some Products – for business cards, for example, the tolerance on trimming is 1.2mm.

Returns Policy

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. All products are hand checked before being dispatched.

If you feel your product is incorrect or has been damaged in transit we require photo evidence of packaging. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

We aim to follow the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

Best Prices Guarantee Policy

• All specs of the order must be the same
• Digital printed small and large format quotes only
• Written quotes must be less than 30 days old
• Prices must include shipping if shipping is required
• Turn around from start to finish must be like for like
• Quote must be from a new zealand operated company
• Excludes trade / wholesale quotes, commercial quantities
• Excludes special, sale or discounted products

Cancellations and Refunds

Print Direct Ltd will not refund any money for the orders that were shipped or were cancelled after the order has been processed.

Shipping

Print Direct Ltd will arrange for shipping with the carrier on behalf of the buyer.  The Buyer will be fully responsible for the shipping and handling cost.  Print Direct Ltd will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier. We will on your behalf relay with the carrier to ensure any lost or damaged order is rectified as soon as possible. Any shipping indicators and time frames on our website guides only, we will do our upmost to stick to our time frame but due to unforeseen circumstances sometimes this is out of our control

Privacy policy

We collect information (such as your name, email address, mailing address, phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. All the information we collect is given to third parties ONLY if they are involved in completing your order. when placing an order you agree that you have permission to use the file you are supplying for printing

Closing Statement

Thank you for taking the time to read these terms and conditions. If you have any queries please get in touch with us at sales@printdirect.nz

This agreement is made between you the client, and Print Direct LTD